You Can’t Suck Enough

Greetings,
Thank you for contacting Electronic Arts.

http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20276

Delete your login file. You will need to setup to auto login with [MyEALogin] and the display name [SporePersona].

WHAT? Have you even read this ticket? I’ve posted the screenshots. DxDiag isn’t going to give you anything that will help you since it’s basic computer information. This is A PROBLEM WITH YOUR AUTHENTICATION SYSTEM.

Either FIX the damned problem or send me a check to cover the TWO MONTHS WASTED TALKING TO YOUR INCOMPETANT STAFF!!!

Jesus…do you realize how much this is going to affect future sales? You’ve already gotten a serious PR hit from the DRM issue and you offer up this sort of bullshit? You know how many EA products I’ve bought over the last year? You’re not just going to lose me as a customer but all the people I talk to and yes, you deserve blog space.

Greetings,
Thank you for contacting Electronic Arts.

I apologize for the delay in response, but our support site has had an above-average number of requests for assistance. I hope that some of the information provided will be of assistance to you and your issue.

For technical issues please start with the following FAQ to diagnose the trouble;
PC: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8703
Xbox360: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=11225
Xbox360: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=11681
PS3: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=19293

Also please make sure we have an updated DxDiag file if you have done any changes during the troubleshooting.

If you have the disk version and are having trouble with the installation, I you should start with the following FAQ. I would recommend trying the manual installation steps;
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8710

If you have the Downloaded version of a game, or are having trouble with our EADM please include your log files. They can be found on your system under the following folder;
C:ProgramDataElectronic ArtsEADMcachelogs

If the issue seems to be related to your account, or with product activation generally it can be fixed by simply linking your accounts:
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=17455
For an Xbox360 gamertag: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=19737

Additionally our store site has answers to most order related questions:
http://help.eastore.com/cgi-bin/eastore.cfg/php/enduser/home.php

Finally when it comes to gameplay questions or just unique situations, generally the best place to find an answer is our forums or on third party sites that have game walkthroughs, tips, and message boards for users to help other users getting through the game. One good example of this type of site is www.GameFAQS.com. Searching for the game there will usually provide good results for general questions.

Again I hope that answered some of your questions. If that did not address the situation please update this case as soon as possible with more details on the situation. I apologize for any inconvenience that this delay caused you.

Thank you,

EA Online Support

I don’t believe it. I waited a week for you to send me a generic canned response? This has to be the worst customer service department I’ve dealt with in years.

Do you realize your SSL cert is invalid?

Greetings,
Thank you for contacting Electronic Arts regarding Spore.

I apologize for the delay so far. Our support site is having an above average number of requests. I hope that some of the information I provide will be helpful.

First please make sure you are installing the patch, details on the patch can be found here;
http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20419
To have the patch automatically download you will need the Download Manager installed which can be found on the main patch site;
http://www.spore.com/patch
If you are having trouble with that patch and are using Windows XP, please make sure you disable any Security or Firewall software that you have. If you are using Windows Vista right click on your desktop icon for spore and select ‘Run as Administrator’.

With any crashes or graphical errors, make sure your drivers are up to date and all other programs have been closed;
http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=8703
If those changes do not correct the issues then please make sure you have an updated DxDiag file attached to this case so we can review the system details.

Additionally, if you have been able to play the game but are now running into errors or graphical glitches you can remove the Preferences folder;
http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20448
That should get the game running in its default state.

If your trouble is specific to one planet or creature phase then there is a good chance that something within the save file has become corrupted. The location of your save files are here;
http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20401
I would suggest making a backup of your current saves, then trying to start a new game to see if you run into the same trouble.

Please keep this case updated if the information provided so far did not help you getting the game up and running. You can also visit our extensive knowledge base online at http://help.spore.com.

Thank you,

EA Online Support

Greetings [Name],

Thank you for writing to Electronic Arts.

Due to the nature of your issue, more time is required for investigation. I apologize for any prolonged delays this might cause, but please rest assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, To view or update your question from our support site, click here.”

We appreciate the opportunity to assist you and look forward to getting you back in the game!

Sincerely,

EARepCaine
Player Relations
Electronic Arts

I’m attaching two screenshots.

SporeLoginFailure_081010 is what I get when I attempt to login from the main screen.

SporeLoginIssues_081010 is what I get when I do the following after the above failed attempt:

1) I click into settings and click Online Settings.

2) I see it says I’m not logged in. I click login.

3) I attempt to login with the [MyEALogin] login. I get the same error as above. I click the button to close that window.

4) I see my Windows user name “knakai” displayed as logged in. Huh???

Greetings [Name],

Thank you for writing to Electronic Arts.

Here, I can see that your Spore Persona “[SporePersona]” is successfully linked to EA account “[MyEALogin]“. If you are unable to login to game with this EA account then I request you to provide me a screen shot of the error message you get while login with this EA account.

Should you require any further assistance, please visit our support knowledge base at www.support.ea.com for a quick reference.

Sincerely,

EARepCaine
Player Relations
Electronic Arts

No…I already told you that connectivity isn’t the issue…trust me. The only thing I can think of is the method you used to transfer my persona [SporePersona] to [MyEALogin]. Can you make sure that was done properly?

I’m assuming I’m getting the message because you didn’t transfer the persona properly.

I’m really getting to the point of being extraordinarily irate. It’s been a month! WTH?!

Greetings [Name],

Thank you for writing to Electronic Arts.

I have reviewed our Knowledge Base at http://support.ea.com/ and located an article that may assist with resolving your issue. Our Knowledge Base is consistently updated to ensure that you can reference it for even the most recent issues.

I have included the link to the article and I have taken the liberty of copying the information related to your issue below:

Connectivity issue
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=20296

Should you require any further assistance, please visit our support knowledge base at www.support.ea.com for a quick reference.

Sincerely,

EARepCaine
Player Relations
Electronic Arts

I tried this by the way and am now getting an error saying my internet connection isn’t available or something to that effect. Trust me..the connection is available and working just fine. When I attempted to login with [SporeEmail] (which the game continues to attempt to do on startup), I get an invalid login error which I’m assuming means the connection is just fine. When I attempt to login with [MyEALogin], I get a message stating the game was unable to connect to the Spore servers and that I should check my internet connection.

Also, after I exit out of the login prompt and check the Online part of the Settings, it shows me as being connected as “knakai”. What’s the problem now?

Greetings [Name],

Thank you for writing to Electronic Arts.

I do understand your frustration regarding this issue and I really apologize for the same. However, I have now successfully transferred your spore person “[SporePersona]” to your EA account “[MyEALogin]“. Now, I suggest you to launch the game and click on login link at the top right corner of the registration page and login with this account name and its password. I hope you would then be able to access the online features of the game.

If you still have any issue, please reply this email or you may also visit our extensive knowledge base at www.support.ea.com for a quick resolution.

Sincerely,

EARepCaine
Player Relations
Electronic Arts

Obviously I’d want it transfered since I can’t use the [SporeEmail] address. Please get this over with…do you realize I’ve been dealing with this issue and this ticket for almost a month now? I’m already at the point where I might consider uninstalling…

Greetings [Name],

Thank you for writing to Electronic Arts.

The Spore persona “[SporePersona]” is already associated with your other EA account “[SporeEmail]” and it cannot be created again on your registered EA account “[SporeEmail]“. However, if you wish to transfer this persona on your registered account then please reply this email confirming the same.

If you wish to create a new spore persona on your registered account then please reply this email with 5 desired persona names and we will manually created one for you.

If you still have any issue, please reply this email or you may also visit our extensive knowledge base at www.support.ea.com for a quick resolution.

Sincerely,

EARepCaine
Player Relations
Electronic Arts

Well, then you’re going to have to create one for me since the game will only prompt me for a login…

is [SporePersona] available?

Greetings [Name],

Thank you for writing to Electronic Arts.

I really apologize for delay in addressing your concern. However, as per your concern you are unable to login to game with your EA account “[MyEALogin]“. We see that you have not yet created any Spore Screen name under this account. Thus, we suggest you to create a spore screen name once you login and then you should be able to access online features of the game.

If you need to retrieve the password for your EA account, please visit http://profile.ea.com and click on forgot password link.

If you continue to get error message then we request you to provide us a desired screen name which you wish to create as a spore screen name and a screen shot of the exact error message to review this issue further.

Should you require any further assistance, please visit our support knowledge base at www.support.ea.com for a quick reference.

Sincerely,

EARepCaine
Player Relations
Electronic Arts

That’s fine but when I attempt to login with that e-mail address, I keep getting an Invalid Login error. I’m using the same password I used to successfully log in on the www.ea.com site. I even went to the site and changed my password (which requires your old password) successfully. Neither password works in the game.

Hi [Name],

Thank you for providing us the information.

I have checked through the information you have provided to us and found that the correct account registered for the game is “[MyEALogin]“. You do not need to register your game again. Please login using this account and its password and you will be able to access your game.

If you have forgot password for your EA login ID “[MyEALogin]“, please visit: https://profile.ea.com/forgotpassword.do

However, this account does not belong to you, please contact the retailer from where you have purchased the game.

If there is anything else we can help you with please let us know.

Sincerely,

EA Rep Nalin
Player Relations
Electronic Arts.

Reg Code: [MyRegCode]
Persona: [SporePersona]
Full Name: [MyName]
Birthdate: 08/23/1971

Like I said, I have an EA account under [MyEALogin] but I never registered/created a spore account under that EA account.

Hi,

Thank you for contacting Electronic Arts.

In order to assist you with this issue, we will need some information from you. Please reply back to this mail with the following information:

- Registration key code:
- Your Spore persona
- Your full name:
- Your Date of Birth:

We look forward to your reply.

Sincerely,

EA Rep Vladimir
Player Relations
Electronic Arts

I was never prompted to login/register until I launched the game and I’ve been trying to login with the only email address I know of that should be linked in any way to the game.

Also, I thought YOU were support for this game…why do I have to go and submit a new ticket?

Can you just look up my account? I have two possible addresses I could have used if any. [SporeEmail] is what I would have used with spore. [MyEALogin] is what I use with your other games (i.e. EA games).

The only thing that might be a problem is that I had the Creature Creator installed previously. Given how spotty your software can be at times, is it possible the removal part of the Spore install neglected to uninstall something or failed to remove a registry key?

Greetings,

Thank you for contacting Electronic Arts.

You may be getting this error message if you already registered your Spore serial code with another account. If you have already registered Spore to one email address you will not be able to add the same serial number to a second email address.

If you are unsure what account you used to register Spore please use the Contact Us link and submit an incident to our support team, we will be able to check the account that was used.

When submitting your incident, please include the following information to verify the account (the more information you include the easier it will be to verify the account):

* The error message you are getting
* Your email address
* Your serial key you used to install the game with
* Your Spore persona
* Your Date of Birth you used to create the account

If there is anything else we can do to help, please let us know.

Sincerely,

EA Rep Vladimir
Player Relations
Electronic Arts

I’m attaching a screenshot.

Please don’t insult me with a canned response obviously intended to put me in the group of people who just fall off the grid because they don’t care any more or whatever.

My problem still exists. When I attempt to login in the game using my [SporeEmail] username which works just fine on the spore.com web site, I get an error message saying “The code for this installation is invalid and cannot be used to link your account.”

Could this be because I had the creature creator installed prior to installing Spore? The Spore installer supposedly removed this…

Hello,

Due to the recent release and amazing popularity of Spore, we are experiencing higher than normal e-mail volume. Rest assured we are working as quickly as we can to respond to your question and sincerely apologize for the unusual delay.

With a quick resolution to your issue in mind, I’ve put together some links to FAQs in our Support Knowledge Base that address some of the most common questions we’ve been seeing. Please take a moment to browse the questions and links below as your question may be quickly answered by one of these.

Add FAQ Links to the Top Contact Generators

Here is the list of Our Hot Topics, you can link to these if that fits:

What do I do if I have an account or login issue? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_sid=pbno-Adj&p_accessibility=0&p_redirect=&p_faqid=20314

Why do I get an error ’1xxx’ or 2xxx’? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20284

Where can I find the downloadable version of Spore for the Mac? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20315

How do I control the Spore creature content in my game? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_sid=pbno-Adj&p_accessibility=0&p_redirect=&p_faqid=20231

What can I do if I’m getting install issues with Spore? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=8710

How can I uninstall Spore Creature Creator? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20283

How will Digital Rights Management (DRM) work with Spore and Spore Creature Creator?
http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=19743

What are the best steps that I can take if Spore is crashing? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=8703

Why do I get the error message ‘The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again’? http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20296

If you do not find an answer to your question at any of these links, please visit our Support site and update your question letting us know you still need assistance. Click the Help link at the top of any Spore.com page, and then click MY QUESTIONS to find and update your question.

Best Regards,

Paul G.
Electronic Arts Customer Support

I already created a screen name on the Spore.com site when I installed the Creature Creator but now that I’m trying to register the Galactic Edition I got, I’m getting an error saying I don’t have the right priviledges on my Spore.com account to use the product’s online features…huh?

QUESTION: How do I create a SPORE Screen Name?

Answer: To register the SPORE Creature Creator and gain access to the SPORE Web site and creature sharing, you will need to create a SPORE Screen Name. This special name will be used to identify you on the SPORE Web site. Consider this your ‘nickname’.
There are two important pieces in this process:

a SPORE Screen Name
a valid EA Account

This information will be asked for when you first launch the Creature Creator. You’ll see a window that looks like this:

If you already have an existing EA Account, enter your e-mail address and your password in the spaces provided, along with your desired SPORE Screen Name, date of birth, etc.
If you do not have an EA Account yet, one will be created for you when you enter the requested information. Enter your desired SPORE Screen Name, date of birth, etc.
Your selected SPORE Screen Name will be associated with your newly created EA Account. (Your EA Account can be used for other Web sites and games, as well. Don’t forget your password!)
Errors
If you receive an error saying that your e-mail address and password do not match anything in our system, it may be that you already have an EA Account and are not providing the correct password. You can retrieve a lost password or request another validation e-mail here!
If you receive the error ‘An unknown error has occured,’ please make sure you are not trying to create a persona with the word “Spore” or any variation of the word.