Archive for the ‘Customer Service’ Category

AVG: Love/Hate Relationship

Friday, January 16th, 2009

Okay, jokers. I was going to gripe about this relationship I’m having with a new anti-virus software package that involved us trading blows–did I just say blows?–before we get it on but then you know what happened…I just keep going and going on like some tantric blog technique. So, BAM, we’ve got a whole separate place for me to spill the beans on the fuckers that made a program I want to love but always get spat on in the end. Better than what Symantec used to do to me…

Anyhow, go get it, suckers. Nothing instills confidence than a HOME FUCKING PAGE that can’t be found…at least they found the 404 to server that bitch up:

Yes! At least our 404 page works!

Yes! At least our 404 page works!

You can NOT suck enough, AVG.

UPDATE:

With so many hits, presumably because people are trying to find answers for this stupid problem, here’s what you need to know:

FSG is a compression app used by some malware authors since it wasn’t being picked up by AV software. So, AVG’s brilliant error message is really saying you should get rid of the infected file. My suggestion to you is to find the offending file and delete it from your system. About a third of the time or more, it turns out to be a system restore file. A forum post I found points to an article on turning off/on the system restore so you can properly dispose of the file in question. On the plus side, it doesn’t seem to be (so far) associated with a virus, just malware. Trust me, that’s a plus side.

Now if only AVG would just friggin remove the damned infection, we’d all be able to get some sleep…

OUT

EA + Spore = Suck

Thursday, November 6th, 2008

Welcome to the EA Suck. I’ve got a two month long customer service ticket open with EA’s Spore customer service portal…it’s full of drama and stupidity. It’s a prime example of how to take the quivering mass that was my shaky confidence and trust in the EA brand and not only stomp and runover it…but also teabag it.

The Web is littered with Spore login problems along with the usual DRM diatribes…which make me wonder just how much “success” EA sees in this IP…sure it sold loads of units but the hit to their PR and the continued hit caused by their customer support represents a huge unknown cost they’ll be paying off for years…oh, and lookie here…I guess it’s coming sooner than expected!

EA…you keep asking for my money then wonder why I’m walking out the door…you couldn’t suck enough if you just sat there wearing Richard Simmon’s shorts, mumbling the national anthem because you don’t know the lyrics, while waxing your chest hair and screaming Andy Dick. Time to check what I can download off Steam…oh, look! FarCry2…thanks UbiSoft!